General conditions of sale

Preamble

The site is the property of the company Au fil des minéraux in its entirety as well as all rights relating to it.

In the course of the minerals reserves the possibility to modify, at any time and without notice, these General Conditions of Sale to adapt them to the evolutions of the Services, the Site and/or its exploitation. These Terms and Conditions are the property of AU FIL MINERAUX.

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Any reproduction, in whole or in part, of this site is always subject to authorisation.

Article no. 1 – General conditions of sale – Acceptence

For all orders on the site over-the-counter, the customer acknowledges having read these general conditions of sale and which can be updated freely at any time..

Article no 2 – Products

The Au fil des mineraux team is committed to providing its customers with a faithful reproduction of all products. Nevertheless the colors of the photos of the products offered on the site may appear very different from one browser to another.

En cas d’indisponibilité, au fil des minéraux contactera le client pour l’informer et le cas échéant lui proposera soit un produit de remplacement, soit lui faire un remboursement.

Article no 3 – Order

The order is validated as soon as the payment has been made. In case of payment by check, payment is expected within 7 days otherwise the order will be cancelled. ONLY for french customers.

No cancellation of orders will be made without the agreement of Au fil des minéraux.

Si commande sur mesure, un acompte de 30% est demandé. Ceci pour me permettre de chercher le matériel si il y a lieu et le temps pour la réalisation.

Article no 4 – Delivery

The Au fil des minéraux team is committed to sending all references ordered by the customer after receiving the payment.

The déliveries are done from Monday to Friday in letter followed under bubble wrap.

All shipments are made either by letter or by parcel according to the weight of the goods.

A tracking number will then be provided to you.

Article no 5 – Withdrawal

In accordance with the provisions of theArticle L.121.16 of the French Consumer Code, le client dispose d’un délai de rétraction de 14 jours  à compter de la réception des produits commandés pour les retourner. Afin de faire un échange ou un remboursement.

Ce délai de rétractation n’est pas possible sur toutes commandes personnalisées ou sur mesure. Aucun remboursement sera fais sur les frais engagés.

You must return the items in the original packaging without detection. No action will be taken to return an item that has been opened.

First of all, please contact us on the site to arrange the terms of your return or exchange.

The Au fil des minéraux team will then reimburse the amounts paid by the customer, free of charge, with the exception of shipping costs.

Article no 6 – Prices and Shipping costs

Prices are expressed in euros. They are subject to change without notice, depending on the changes in cost prices. The registered price remains the one displayed when ordering.

The prices indicated on the product sheets do not include the shipping costs.

VAT not applicable, CGI Art. 293B

Article no 7 – Method of payment

The goods are payable on the order.

Possible payment methods for France:

Paypal

Stripe

Bank transfer: Attention, an interbank delay is to be provided for the dispatch of your order.

Check payable to Puybonnieux audrey, 14 rue gabriel péri 02590 etreillers. Attention a delay is to be expected, your order will leave once received the payment.

Possible payment methods for the rest of the world:

Paypal, stripe and bank transfer

Article no 8 – Protection of personal data 

In accordance with the French Data Protection french Act of 6 January 1978, the customer has a right of access, rectification and opposition to personal data concerning him. The Au fil des minéraux team is committed to ensuring that all information provided is used only for the processing of the order, to receive our newsletter or promotional offers. This information is confidential and in no case will be disclosed to third parties

Article n°9 – Force Majeure

Over the course of the minerals will be released from all responsibility for any external event mentioned in article 1148 of the Civil Code (strikes, wars, riots, acts of terrorism, customs measures of any kind etc.) which will prevent or delay the performance of its obligations in whole or in part.

Article n°10 – Litige

Any dispute relating to the execution of these general conditions of sale is subject to French law.

In the event of a dispute, the customer will first of all contact over the minerals in order to agree on an amicable solution.

Failing this, the dispute shall be brought before the competent Commercial Court.